Help

Customer Service

Please call us for immediate answers to questions regarding orders and shipping.

Toll Free +1 888 731 9904
Local +1 718 841 7037

Our opening hours are Monday through Friday from 10:00 AM to 8:00 PM Eastern Standard Time (EST).

  Contact us by email
  Click here to chat with us!

Visit our NYC retail store locations and shop what you love in person!

1001 Flatbush Ave.
Brooklyn, NY 11226
Tel 347 770 8206
Store Hours:
Mon-Sat: 10 AM - 8 PM
Sun: 11 AM - 7 PM

2417 Coney Island Ave.
Brooklyn, NY 11223
Tel 718 576 2501
Store Hours:
CLOSED FOR RENOVATION
PLEASE VISIT OUR FLATBUSH LOCATION

Shopping at Prom Outfitters

Item availability

All merchandise available on PromOutfitters.com is subject to change. Merchandise shown on our website is in stock and ready to ship, unless specified as a pre-order or special order item. All pre-order and special order items will have an approximate shipping date listed. When placing your order, you will be required to enter a wear date. If for any reason an item will not be able to ship by the time specified on your wear date, a full refund will be issued shortly after the ordered is placed and you will be informed about product unavailability.

Registration

By registering to PromOutfitters.com, it allows you to:

- Checkout faster
- Verify order status
- Track order shipments
- Receive email updates and promotions on new arrivals and sale events

You can modify your account at any time.

Forgot password?

You can easily retrieve your password by clicking on the “forgot password?” link. You will receive an email shortly after with instructions on how to retrieve your password.

Checkout

On PromOutfitters.com you are safe and secure! Changes to your shopping cart may be done before your order is placed and confirmed. Personal information provided on PromOutfitters.com is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. For more information, please consult the privacy policy section.

Payment

We accept payments by Visa, Mastercard, Discover, and PayPal. For all non-U.S. orders (International orders), we only accept payments through PayPal. You will be charged via your payment method as soon as placing your order on our site.

Price protection

Excluding special sale events, coupons and temporary price reductions, we offer a one time price adjustment on items purchased up to 14 days before the item goes on sale.

Please note that, in order for an item to qualify for a price adjustment, the same style, color and size must be available for purchase at the time of your price adjustment request.

*All price adjustments will issue in store credit.

Price Matching

Excluding special sale events, coupons and temporary price reductions we will price match any items sold on authorized websites and give you an extra 5% off even if it is just a penny less.

Please note that, in order for an item to qualify for a price match, the same style, color and size must be available for purchase on authorized website at the time of your price adjustment request.

Sales Tax

All orders shipped outside of the New York City and state are not subject to any sales tax. Orders shipped to NYC and NY State are subject to the New York sales tax. All orders over $110.00 are subject to a 8.875% New York City and state sales tax.

*New York City and state sales tax are subject to change and we will notify you by posting the new rates on our website.

Order Management

Due to our commitment to great costumer service, all orders placed on PromOutfitters.com are processed and shipped the same day; therefore we do not allow cancellation on any orders. Please see our return policy if you are not satisfied with your purchase.

You can view your order history, order status, and get tracking information by logging into your PromOutfitters.com account or by clicking on the “order status” link.

Customs

For all orders shipped outside of the U.S. territory, you should consult the customs legislation of your country. We do not take responsibility for duty fees, brokerage fees, and shipment delays due to customs if any.

Our shipping fees do not include duty fees and brokerage fees. Please consult the customs legislation before placing your order. All orders shipped outside of U.S. territory are final sales and are not subject to return or exchange.

Costumers are responsible for duty fees and brokerage fees if any apply. If fees are not paid, your order will be banded by the shipping carrier used and will not be returned to PromOutfitters.com. PromOutfitters.com is not responsible for undelivered orders due to a nonpayment of duty fees and brokerage fees, and you will not be refunded.

Customer Service

Please call us for immediate answers to questions regarding orders and shipping.

Toll Free +1 888 731 9904
Local +1 718 841 7037

Our opening hours are Monday through Friday from 10:00 AM to 8:00 PM Eastern Standard Time (EST).

  Contact us by email
  Click here to chat with us!

Visit our NYC retail store locations and shop what you love in person!

1001 Flatbush Ave.
Brooklyn, NY 11226
Tel 347 770 8206
Store Hours:
Mon-Sat: 10 AM - 8 PM
Sun: 11 AM - 7 PM

2417 Coney Island Ave.
Brooklyn, NY 11223
Tel 718 576 2501
Store Hours:
CLOSED FOR RENOVATION
PLEASE VISIT OUR FLATBUSH LOCATION