Contact
Please fill out the form below to send us an email.
Address & Telephone
Questions regarding your orders and shipping, please contact us for immediate answers. Our costumer service hours are Monday – Saturday from 11:00 AM – 8:00 PM and Sunday 12:00 PM- 6:00 PM Eastern Standard Time (EST).
Telephone: +1 718 412 1968
Address: 1001 Flatbush Avenue, Brooklyn, NY 11226
Shopping at Prom Outfitters
Item Availability
All merchandise available on PromOutfitters.com is subject to change. Merchandise shown on our website is in stock and ready to ship, unless specified as a pre-order or special order item. All pre-order and special order items will have an approximate shipping date listed. When placing your order, you will be required to enter a wear date. If for any reason an item will not be able to ship by the time specified on your wear date, a full refund will be issued shortly after the ordered is placed and you will be informed about product unavailability.
Registration
By registering to PromOutfitters.com, it allows you to:
- Checkout faster
- Verify order status
- Track order shipments
- Receive email updates and promotions on new arrivals and sale events
You can modify your account at any time.
Forgot Password?
You can easily retrieve your password by clicking on the “forgot password?” link. You will receive an email shortly after with instructions on how to retrieve your password.
Checkout
On PromOutfitters.com you are safe and secure!
Changes to your shopping cart may be done before your order is placed and confirmed.
Personal information provided on PromOutfitters.com is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. For more information, please consult the privacy policy section.
Payment
We accept payments by Visa, Mastercard, Discover, and PayPal.
For all non-U.S. orders (International orders), we only accept payments through PayPal. You will be charged via your payment method as soon as placing your order on our site.
Price protection
To ensure costumer satisfaction, we offer a one time price adjust for items purchased within 14 days of the price adjustment.
Sales tax
All orders shipped outside of the New York City and state are not subject to any sales tax.
Orders shipped to NYC and NY State are subject to the New York sales tax.
All orders over $110.00 are subject to a 8.875% New York City and state sales tax.
*New York City and state sales tax are subject to change and we will notify you by posting the new rates on our website.
Order management
Due to our commitment to great costumer service, all orders placed on PromOutfitters.com are processed and shipped the same day; therefore we do not allow cancelation on any orders. Please see our return policy if you are not satisfied with your purchase.
You can view your order history, order status, and get tracking information by logging into your PromOutfitters.com account or by clicking on the “order status” link.
Customs
For all orders shipped outside of the U.S. territory, you should consult the customs legislations of your country. We do not take responsibility for duty fees, brokerage fees, and shipment delays due to customs if any.
Our shipping fees do not include duty fees and brokerage fees. Please consult the customs legislation before placing your order.
All orders shipped outside of U.S. territory are final sales and are not subject to return or exchange.
Costumers are responsible for duty fees and brokerage fees if any apply. If fees are not paid, your order will be banded by the shipping carrier used and will not be returned to PromOutfitters.com. PromOutfitters.com is not responsible for undelivered orders due to a nonpayment of duty fees and brokerage fees, and you will not be refunded.
Return Policy
Exchange Policy
We cannot accommodate exchanges at this time. Please see our return policy below.
Return Policy on all US Orders
You may return* regular price items within 3 Days** of the arrival of your order for a refund in the same form of payment minus 10% restocking fees and additional shipping fees***. Just carefully* pack the item you wish to return and send it back to us, please wright your order number on the outside of the box. Make sure to include your order identification number; if there are multiple items on your order, please detail which one you are returning to us.
Please note: No returns will be accepted past the wear date even if you are within our 3 days return policy guideline.
We currently do not offer returns on any international orders.
*All Special/Sale Price Items are not Returnable, Exchangeable or Refundable. Item(s) must not be worn, altered, or washed and must be accompanied with all original tags. Footwear must be returned in its original condition and original box. We inspect all of our products before they leave our warehouse to make sure they are in mint condition. We do not accept items that are returned without original tags, any sort of pulls or snags on the fabric, missing stones or beads, or if they smell as if they have been worn. Any item returned to us that does not meet these conditions will be returned to the customer’s address.
** RETURNS MUST BE POSTMARKED WITHIN 3 DAYS OF THE ARRIVAL OF YOUR ORDER, NO RETURNS WILL BE ACCEPTED AFTER 3 DAYS OF THE ARRIVAL OF YOUR ORDER.
*** Shipping charges are not refundable. In addition to our 10% restocking fee an additional $15.00 will be charged on all orders shipped using our free shipping option, these $15.00 charge will be deducted from your refund.
Ship your return item(s) to:
Prom Outfitters, Inc.
Returns Department
1001 Flatbush Avenue
Brooklyn, NY, 11226
Return Policy on all International Orders
Due to high shipping costs and custom charges all international orders are final, no exchange, no returns. No exceptions!
Shipping & Handling
*All shipping services used by PromOutfitters.com provide a tracking number and are signature required.
Shipping fees and delivery times within the U.S.
We offer free shipping, via UPS ground, for all orders of $200.00 and above that are shipped within the U.S. territory.
While processing your order, all shipping options and shipping costs will be listed. Shipping costs vary depending on the exact shipping location.
Additional Shipping Options
UPS Ground: 1-7 business days
UPS 3 Days: 3 business days
UPS 2nd Day Air: 2 business days
UPS Next Day Air: 1 business day, delivery before 11:00 AM of the next day
UPS Next Day Air Saver: 1 business day, delivery before the end of the next day
UPS Next Day Air Saturday Delivery: 1 business day, delivery on Saturday before end of the day
UPS Ground Estimated Shipping Time:
- Group A: 1-2 Business Days.
- Group B: 2-3 Business Days.
- Group C: 3-4 Business Days.
- Group D: 4-5 Business Days.
- Group E: 5-6 Business Days.
- Group F: 6-7 Business Days.
-Group A: Connecticut(CT), Delaware(DE), Massachusetts(MA), Maryland(MD), New Jersey(NJ), New York(NY), Pennsylvania(PA), Rhode Island(RI).
-Group B: Georgia(GA), Indiana(IN), Kentucky(KY), Maine(ME), Michigan(MI), New Hampshire(NH), North Carolina(NC), Ohio(OH), Tennessee(TN),South Carolina(SC), Virginia(VA), West Virginia(WV).
-Group C: Alabama(AL), Arkansas(AR), Florida(FL), Iowa(IA), Illinois(IL), Kansas(KS), Louisiana(LA), Minnesota(MN), Missouri(MO), Wisconsin(WI).
-Group D: Alaska(AK), Arizona(AZ), Colorado(CO),Mississippi(MS), Nebraska(NE), New
Mexico(NM), North Dakota(ND), Oklahoma(OK), South Dakota(SD),
-Group E: California(CA), Hawaii(HI), Montana(MT), Nevada(NV),Texas(TX), Utah(UT), Vermont(VT), Washington(WA), Wyoming(WY).
-Group F: Idaho(ID), Oregon(OR).
Notes:
- All orders placed before 4:00 PM Eastern Standard Time (EST) will ship out the same day. All other orders will ship out within the next business day.
- Exact shipping chargers will be listed right next to each shipping option.
Shipping fees and delivery times internationally
All orders shipped outside of the U.S. territory will ship via UPS express and DHL express.
Express shipping will take 2-10 business days depending on your location
Shipping costs
- - Group A: $55.00
- Group B: $95.00 - - Group A: Afghanistan, Albania, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belgium, Belize, Bermuda, Bolivia, Bosnia-Herzegovina, Brazil, Canada, Cayman Island, Chile, Columbia, Costa Rica, Croatia, Cyprus, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Finland, France, Germany, Greece, Greenland, Grenada, Guatemala, Guyana, Haiti, Honduras, Hungary, Iceland, Ireland, Israel, Italy, Jamaica, Luxembourg, Mexico, Montenegro, Netherlands, New Zealand, Norfolk Island, Norway, Panama, Portugal, Puerto Rico, Romania, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Spain, Sweden, Switzerland, Trinidad and Tobago, Turkey, United Kingdom, Uruguay, Venezuela, and Virgin Islands
- Group B: All other countries
Wrong address
If the item(s) is not received and sent back to us by the postal service company, you will be charged the actual shipping fee (not according to our fixed shipping costs) and you will be charged an additional 10% restocking fee. Remaining balance will be credited once order is returned at Prom Outfitters warehouse.
Help Index
Use the index below to automatically scroll to the information on this page. To request information not included here, please use the email form.
