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Customer Service

Please call us for immediate answers to questions regarding orders and shipping.

Toll Free +1 888 731 9904
Local +1 718 841 7037

Our online customer service hours are Monday through Friday from 9:00 AM to 4:00 PM Eastern Standard Time (EST).

 
  Contact us by email
 
  Click here to chat with us!

Visit our NYC retail store locations and shop what you love in person!

Security & Terms

Privacy policy

The following privacy policy applies to the products and services provided exclusively by:

PromOutfitters.com
1001 Flatbush Avenue
Brooklyn, New York, 11226

On our website, the words "we", "our", "us" and "website" refers to PromOutfitters.com. Personal information provided to PromOutfitters.com will remain confidential and will not be disclosed to any outside organization without prior consent of the customer unless required by law or if the terms and conditions stated on this page are violated. We may also use your contact information to contact you about new products, events or special promotions.

At PromOutfitters.com personal and sensitive information, such as the credit card number and expiration date, is protected using the SSL (Secure Sockets Layers) encryption technology. You can make sure that you are accessing a safe, SSL encrypted web page when the URL begins with the "https" letters.

Terms and conditions

Website use

All trademarks, service marks, trade names and photography are the property of PromOutfitters.com. No use of these may be made without the prior written consent from PromOutfitters.com. The logo, designs, advertisements, and photographic images described or displayed on the site are the intellectual property of PromOutfitters.com and may not be used without permission.

Use restrictions 

By placing an order on our site, you are agreeing to our online store policy, terms & conditions. PromOutfitters.com reserves the rights to cancel and/or deny any orders placed on our website. If the item(s) is not received and sent back to us by the postal service company, you will be charged the actual shipping fee (not according to our fixed shipping costs) and you will be charged an additional 10% restocking fee. Remaining balance will be credited once order is returned at Prom Outfitters warehouse.

Disclaimer

By using this site, you assume full necessary servicing or repairs of any equipment you use in connection with your use of this site, and that PromOutfitters.com is not liable for any damages of any kind related to your use of this site.

Communications 

We continuously make efforts to improve our customer service and service efficiency. Any suggestions, feedback, ideas or communication you provide us will help us to achieve this goal. If you are on our mailing list, we may send you optional surveys, contests and/or promotions. All the non-personal information collected will be the property of PromOutfitters.com.

Policy changes 

This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy at any time. If our information practices change in the future, we will notify you by posting the policy changes on our website.

Contact us 

If you have any questions or suggestions regarding our privacy policy, if you wish to be removed from our mailing list or for any other information, you may contact us at: info@PromOutfitters.com.

Customer Service

Please call us for immediate answers to questions regarding orders and shipping.

Toll Free +1 888 731 9904
Local +1 718 841 7037

Our online customer service hours are Monday through Friday from 9:00 AM to 4:00 PM Eastern Standard Time (EST).

 
  Contact us by email
 
  Click here to chat with us!

Visit our NYC retail store locations and shop what you love in person!