Help

Customer Service

Please call us for immediate answers to questions regarding orders and shipping.

Toll Free +1 888 731 9904
Local +1 718 841 7037

Our opening hours are Monday through Friday from 10:00 AM to 8:00 PM Eastern Standard Time (EST).

  Contact us by email
  Click here to chat with us!

Visit our NYC retail store locations and shop what you love in person!

1001 Flatbush Ave.
Brooklyn, NY 11226
Tel 347 770 8206
Store Hours:
Mon-Sat: 10 AM - 8 PM
Sun: 11 AM - 7 PM

2417 Coney Island Ave.
Brooklyn, NY 11223
Tel 718 576 2501
Store Hours:
CLOSED FOR RENOVATION
PLEASE VISIT OUR FLATBUSH LOCATION

Shipping & Handling

*All shipping services used by PromOutfitters.com provide a tracking number and are signature required.

Shipping fees and delivery times within the U.S.

All orders are shipped via UPS and are signature required. The time of shipping is determined by your distance from our shipping warehouse in Brooklyn, New York. Shipping costs vary depending on the exact shipping location. When placing your order, all shipping options and costs will be listed on checkout page.

Additional shipping options

UPS Ground: 1-7 business days
UPS 3 Days: 3 business days
UPS 2nd Day Air: 2 business days
UPS Next Day Air: 1 business day, delivery before 11:00 AM of the next day
UPS Next Day Air Saver: 1 business day, delivery before the end of the next day
UPS Next Day Air Saturday Delivery: 1 business day, delivery on Saturday before end of the day

UPS Ground Estimated Shipping Time:
- Group A: 1-2 Business Days.
- Group B: 2-3 Business Days.
- Group C: 3-4 Business Days.
- Group D: 4-5 Business Days.
- Group E: 5-6 Business Days.
- Group F: 6-7 Business Days.

-Group A: Connecticut(CT), Delaware(DE), Massachusetts(MA), Maryland(MD), New Jersey(NJ), New York(NY), Pennsylvania(PA), Rhode Island(RI).

-Group B: Georgia(GA), Indiana(IN), Kentucky(KY), Maine(ME), Michigan(MI), New Hampshire(NH), North Carolina(NC), Ohio(OH), Tennessee(TN),South Carolina(SC), Virginia(VA), West Virginia(WV).

-Group C: Alabama(AL), Arkansas(AR), Florida(FL), Iowa(IA), Illinois(IL), Kansas(KS), Louisiana(LA), Minnesota(MN), Missouri(MO), Wisconsin(WI).

-Group D: Alaska(AK), Arizona(AZ), Colorado(CO),Mississippi(MS), Nebraska(NE), New
Mexico(NM), North Dakota(ND), Oklahoma(OK), South Dakota(SD),

-Group E: California(CA), Hawaii(HI), Montana(MT), Nevada(NV),Texas(TX), Utah(UT), Vermont(VT), Washington(WA), Wyoming(WY).

-Group F: Idaho(ID), Oregon(OR).

Notes: All orders placed before 4:00 PM Eastern Standard Time (EST) will ship out the same day. All other orders will ship out within the next business day. Exact shipping chargers will be listed right next to each shipping option.

Shipping fees and delivery times Internationally

All orders shipped outside of the U.S. territory will ship via UPS express and DHL express. Express shipping will take 2-10 business days depending on your location

Shipping Costs

- Group A: DHL $55.00 + $15 per additional item
- Group B: DHL $80.00 + $25 per additional item

- Group A: Afghanistan, Albania, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belgium, Belize, Bermuda, Bolivia, Bosnia-Herzegovina, Brazil, Canada, Cayman Island, Chile, Columbia, Costa Rica, Croatia, Cyprus, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Finland, France, Germany, Greece, Greenland, Grenada, Guatemala, Guyana, Haiti, Honduras, Hungary, Iceland, Ireland, Israel, Italy, Jamaica, Luxembourg, Mexico, Montenegro, Netherlands, New Zealand, Norfolk Island, Norway, Panama, Portugal, Puerto Rico, Romania, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Spain, Sweden, Switzerland, Trinidad and Tobago, Turkey, United Kingdom, Uruguay, Venezuela, and Virgin Islands
- Group B: All other countries

Wrong Address

If the item(s) is not received and sent back to us by the postal service company, you will be charged the actual shipping fee (not according to our fixed shipping costs) and you will be charged an additional 10% restocking fee. Remaining balance will be credited once order is returned at Prom Outfitters warehouse.

Customer Service

Please call us for immediate answers to questions regarding orders and shipping.

Toll Free +1 888 731 9904
Local +1 718 841 7037

Our opening hours are Monday through Friday from 10:00 AM to 8:00 PM Eastern Standard Time (EST).

  Contact us by email
  Click here to chat with us!

Visit our NYC retail store locations and shop what you love in person!

1001 Flatbush Ave.
Brooklyn, NY 11226
Tel 347 770 8206
Store Hours:
Mon-Sat: 10 AM - 8 PM
Sun: 11 AM - 7 PM

2417 Coney Island Ave.
Brooklyn, NY 11223
Tel 718 576 2501
Store Hours:
CLOSED FOR RENOVATION
PLEASE VISIT OUR FLATBUSH LOCATION